Delivery Information

Standard Delivery - £4.99 or FREE over £99*

In normal circumstances, we aim to deliver items marked standard delivery (smaller parcels) within 2-5 working days for orders placed before 11am Monday to Friday (excluding Bank Holidays).
Orders are sent via DPD Next Day service. On the morning of the day of delivery you will receive a 1-hour delivery window via email or text.
Orders containing "pre-orders" will be despatched when the order is complete.
Pre-order delivery dates are estimated, and are therefore subject to change.
Highlands & Islands delivery available with surcharge calculated at checkout. Unfortunately we are not able to deliver to Northern Ireland.
If standard items are ordered with larger items marked 2 Man or Pallet Delivery, the items will be combined with that delivery method.
Please note that plants are not despatched on Fridays.

*Exclusions apply on heavy or larger items, this will be calculated at the checkout stage and will show as a surcharge.

Larger items, including garden furniture, will be delivered via our pallet courier. We offer this pallet courier service to UK mainland addresses from Monday to Friday (excluding Bank Holidays).
For products held in stock we aim to deliver within 7-10 working days of your order, provided we are able to contact you to arrange a suitable delivery day.
Please ensure you provide a telephone number and email address to enable our courier to contact you and avoid a delay.
Deliveries will be made on pallets, this is to ensure that your order arrives in perfect condition.
Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them and delivery will be made to the kerbside.
Please note that your order may be delivered on a very large vehicle, up to 18T and good access will be required. If you are unsure whether a large vehicle can access your address, please contact us BEFORE placing your order.
Please email the team at enquiries@britishgardencentres.com if you have any queries about the delivery of a large item. We'll be happy to help.
Orders for large deliveries to offshore islands and parts of the Highlands incur a surcharge. Please contact us for further details.

*Exclusions apply on certain items - this will be calculated at the checkout stage and will show as a surcharge.

Sent via Royal Mail 1st Class Signed for.
Please allow extra time for delivery during peak periods (Mother's Day, Christmas etc)

After placing your order, you will receive an email with your e-ticket which you can print or save.
Please ensure the email address you provide is correct and check you spam/junk folder.

Sent via Royal Mail 1st Class Signed for.
Please allow extra time for delivery during peak periods (Mother's Day, Christmas etc)